Privacy policy

Last Updated: October 25, 2025

Orviyanne operates this store and website, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you, our customer, with a curated shopping experience. Orviyanne is powered by Shopify, which helps us deliver the Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. In case of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern the handling of personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

1. Personal Information We Collect

“Personal information” refers to any information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified information. We may collect:

  • Contact Information: Name, email, phone number, billing and shipping addresses.

  • Financial Information: Credit/debit card details, payment confirmations, transaction history.

  • Account Information: Username, password, preferences, and settings.

  • Transaction & Usage Data: Items viewed, purchased, added to your cart or wishlist, returns, exchanges, and past orders.

  • Communications: Information you provide when contacting us or requesting support.

  • Device Information: Browser type, IP address, network, and unique device identifiers.

2. How We Collect Your Information

  • Directly from You: When you create an account, make purchases, or communicate with us.

  • Automatically: Through cookies, device data, and your interaction with our website.

  • From Service Providers: Including Shopify, payment processors, fulfillment partners, and analytics providers.

  • From Partners or Third Parties: As permitted by law.

3. How We Use Your Information

We use your personal information to:

  1. Provide and Improve Services: Process orders, manage accounts, facilitate returns/exchanges, and create a personalized shopping experience.

  2. Marketing & Advertising: Send promotional messages and display personalized ads based on your interests.

  3. Security & Fraud Prevention: Protect your account, detect fraud, and secure our Services.

  4. Customer Support: Respond to inquiries and provide assistance.

  5. Legal Compliance: Comply with laws, respond to legal requests, and enforce our terms and policies.

4. How We Share Your Information

We may share your personal information with:

  • Service Providers: Shopify, IT, payment processors, fulfillment, analytics, and marketing partners.

  • Business Partners: For marketing and advertising purposes, in accordance with applicable privacy laws.

  • Affiliates or Corporate Group: Within our business network.

  • Legal and Business Transactions: Mergers, acquisitions, or legal obligations.

5. Shopify Relationship

Our website is hosted by Shopify, which may process your personal information to deliver and enhance the Services. For more details about Shopify’s privacy practices, visit Shopify Privacy Policy.

6. Third-Party Websites & Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. Please review the privacy policies of any third-party websites you visit.

7. Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe your child has shared personal information, contact us to request deletion.

8. Security & Data Retention

We implement reasonable security measures, but no method is completely secure. We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.

9. Your Rights

Depending on your location, you may have rights including:

  • Access & Correction: Request access or correction of your personal data.

  • Deletion: Request deletion of your data.

  • Portability: Receive or transfer your personal information.

  • Opt-Out: Opt out of targeted advertising or sale/sharing of personal data.

  • Consent Withdrawal & Restrictions (EEA/UK): Withdraw consent or restrict processing.

To exercise your rights, contact us at care@orviyanne.com.

10. International Transfers

We may transfer your personal information outside your country. When applicable, we rely on recognized safeguards like the EU Standard Contractual Clauses to ensure protection.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Updates will be posted here with a revised “Last Updated” date.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, email us at care@orviyanne.com: