Terms of service
Last Updated: 25 October 2025
Welcome to Orviyanne! By accessing or shopping with us, you agree to these Terms of Service. Please read them carefully, as they outline how we work together to provide a seamless and enjoyable shopping experience.
1. Using Our Website
By visiting our website or making a purchase, you confirm that you are at least the age of majority in your jurisdiction. You agree to provide accurate, complete, and current information when placing an order.
2. Our Products
We strive for accuracy in product descriptions, photos, and details. However, colors and textures may vary slightly due to screen settings or lighting. All products are subject to availability, and we reserve the right to update, modify, or discontinue items at any time.
3. Orders & Payments
When you place an order, you are making an offer to purchase. Orders are confirmed once payment has been successfully processed. Please review your order carefully before checkout, as modifications or cancellations may not be possible after confirmation.
Payments are securely processed through Shopify, and by submitting payment information, you confirm that you are authorized to use the chosen method.
4. Shipping & Delivery
We process and ship orders promptly. Delivery times are estimates and may vary due to factors beyond our control, including postal delays, customs, or weather conditions. Responsibility for the package passes to the carrier once it is dispatched.
5. Returns & Exchanges
At Orviyanne, your satisfaction is our priority. Please review our return and exchange policy carefully to ensure a smooth process.
Return Conditions
We accept returns under the following conditions:
-
Return Window: You have 15 days from the date of delivery to submit a return request.
-
Eligible Returns: Returns are accepted for items with quality issues, including:
-
Flawed, defective, or severely deformed products
-
Incorrect or incomplete printed patterns
-
Wrong product or size sent
-
Delivery to an address different from the one provided
-
Lost packages during transit
-
Logistics delays exceeding 30 days
-
Under-delivered items
-
Other issues as documented
-
-
Documentation Required: To initiate a return, please provide:
-
Order screenshot from your account
-
Photos of the product issue
-
Clear images of the package label
-
Detailed problem description
-
Note: If delivery issues are caused by uncontrollable events (e.g., epidemics, wars, or natural disasters), Orviyanne reserves the right to adjust the refund according to the actual situation.
-
Refund Amount: Refunds are based on the actual amount paid. Discounts, coupons, or promotional credits are not refundable.
-
Item Condition: Products must be in their original condition, including all jewelry and accessories. Damaged or incomplete items may not be eligible for a return.
Return Process
-
Request a Return: Submit your return request via email at care@orviyanne.com within 15 days, including your order number and reason for return.
-
Approval: We will review your request within 1-3 business days and provide a return address and instructions.
-
Send the Item: Safely package the item and include your order details when returning it to the designated address.
-
Return Review: Once we receive and inspect the item, we will process a refund or exchange according to your choice.
Return Shipping Costs
-
Voluntary Return: If returning for personal reasons (e.g., changed mind or wrong choice), you are responsible for return shipping.
-
Quality Return: If returning due to defects or incorrect items, Orviyanne covers the return shipping cost.
Refund Policy
-
Refund Timing: After approval, refunds are processed within 1 business day. The exact arrival time depends on your bank or payment platform.
-
Partial Refunds: Items that do not meet return conditions (e.g., partially damaged or used) may receive a partial refund at our discretion.
Exchange Policy
To exchange an item (e.g., size or color change), please follow the return process. Exchange requests must be submitted within 15 days, and the item must meet the return conditions above.
Damaged or Defective Products
If your item is damaged or has quality issues, contact us within 7 days of delivery and provide photos. We will promptly process your request and offer a return, exchange, or refund as appropriate.
6. Intellectual Property
All designs, images, content, and branding on this website are the property of Orviyanne and protected under copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our explicit permission.
7. Limitation of Liability
Our products and services are provided “as is.” To the fullest extent permitted by law, Orviyanne is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
8. Changes to These Terms
We may update these Terms from time to time. Changes will be posted here with a revised “Last Updated” date. Your continued use of our website constitutes acceptance of the updated Terms.
9. Contact Us
If you have questions or need clarification regarding these Terms, please contact us:
Orviyanne
Email: care@orviyanne.com