Shipping policy
Last Updated: 25 October 2025
At Orviyanne, every piece of jewelry is handcrafted with care. We strive to ensure timely delivery while maintaining our high quality standards. Please review our shipping policy for detailed information about processing, shipping methods, costs, and support.
1. Order Processing Time
After you place your order, we do our best to process and ship it as quickly as possible.
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Processing Time: Orders enter production within 18 hours.
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Production Time:
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Ordinary products: 1–3 days
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Customized products: 3–7 days
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Special Circumstances: During periods of high order volume, processing times may be delayed. In such cases, we will notify you promptly by email.
2. Shipping Methods & Delivery Times
We offer Fast Shipping for quick and reliable worldwide delivery.
Shipping time begins once your order has shipped and may vary by destination and customs processing.
| Region | Fast Shipping (First Piece / Next Item) | Estimated Delivery Time |
|---|---|---|
| USA | $9.40 / $4.10 | 4–7 days |
| UK | $7.50 / $3.00 | 2–4 days |
| Germany | $8.00 / $3.50 | 4–7 days |
| France | $7.60 / $2.60 | 2–4 days |
| Italy | $7.50 / $2.40 | 4–7 days |
| Spain | $7.00 / $3.00 | 4–7 days |
| Netherlands | $7.80 / $3.20 | 2–5 days |
| Belgium | $8.50 / $3.10 | 2–5 days |
| Canada | $8.10 / $3.30 | 4–6 days |
| Australia | $15.00 / $2.00 | 3–6 days |
| Other Regions | $13.00 / $3.00 | 6–9 days |
Delivery times are estimates. Customs, local holidays, or unforeseen events may extend delivery times slightly.
3. Shipping Costs
Shipping costs are calculated based on destination, order weight, and number of items.
The applicable cost will be shown at checkout before you complete your order.
We may occasionally offer free shipping promotions — please check our website or social media for updates.
4. International Shipping
We proudly ship worldwide. However, certain countries or regions may have shipping restrictions or longer delivery timelines due to local customs regulations.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your shipment in real time using the official website of the logistics provider.
Your order details on Orviyanne’s store will also show tracking updates for convenience.
6. Undelivered or Delayed Orders
If your order is not delivered within the estimated timeframe, please contact us at care@orviyanne.com.
We will promptly verify the situation with the shipping carrier and assist in resolving the issue.
7. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately with clear photos and your order details.
After verification, we will offer a replacement or refund based on your preference.
8. Changing Delivery Address
If you need to update your delivery address, please contact us before your order is processed.
Once an order has shipped, address changes may not be possible. Our customer support team will do their best to assist you.
9. Contact Us
If you have any questions or need help regarding shipping or logistics, feel free to contact us:
📧 Email: care@orviyanne.com